Privacy Policy

Effective Date: October 30, 2025

1. Introduction

Welcome to Penkz Care and Assisted Travels (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
By accessing or using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide to Us

  • Personal details such as your full name, email address, phone number, and postal address.

  • Travel-related information including medical assistance needs, travel preferences, and itinerary details.

  • Booking and payment information such as billing address and payment method (processed securely through third-party payment providers).

  • Communication data such as messages, inquiries, and feedback you send via forms, email, or chat.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser information such as IP address, operating system, browser type, and version.

  • Usage data including pages visited, time spent on the site, and referral URLs.

  • Cookies and tracking technologies to enhance your browsing experience (see Section 6 below).

3. How We Use Your Information

We use your information to:

  • Process and manage bookings or service requests.

  • Communicate with you about your inquiries, reservations, or account.

  • Provide travel assistance and care coordination.

  • Improve our website, services, and customer support.

  • Send promotional or informational updates (only if you have opted in).

  • Comply with legal obligations and prevent fraudulent activity.

4. Legal Basis for Processing (GDPR Users)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

  • Consent – when you voluntarily provide data or agree to marketing.

  • Contract performance – to fulfill your booking or service agreement.

  • Legal obligation – when processing is necessary to comply with laws.

  • Legitimate interests – such as improving our services or preventing fraud.

5. How We Share Your Information

We may share your information with:

  • Travel and care partners (for example, airlines, transport providers, medical companions) to deliver requested services.

  • Service providers who assist with website hosting, payment processing, or analytics.

  • Legal authorities when required to comply with applicable laws or court orders.

We never sell your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Recognize returning visitors and improve site functionality.

  • Analyze website usage through tools such as Google Analytics.

  • Personalize content or marketing messages.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly without them.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected.

  • Comply with legal and regulatory obligations.

  • Resolve disputes and enforce agreements.

After this period, data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for processing at any time.

  • Object to or restrict data processing.

  • Request data portability.

  • File a complaint with your local data protection authority.

To exercise these rights, please contact us at support@penkzcareandassistedtravels.com

9. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (SSL), secure servers, and restricted access to personal data.

10. International Data Transfers

If you access our services from outside our main country of operation, your data may be transferred to and processed in other jurisdictions where privacy laws may differ. We ensure such transfers comply with applicable legal safeguards.

11. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Please review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at:

Penkz Care and Assisted Travels
Email: support@penkzcareandassistedtravels.com
Phone: 02033450344, 07380748451